Rafiky FAQ

Participants 

 

How do the participants come into contact with Rafiky? 

I started the event, but the volume is too low. How can I do? 

I signed in to the event, but I don’t hear anything. How can I solve? 

Microphone and webcam are not working. What do I have to do? 

What do i do if i can’t hear the translation? 

I would like to ask the rapporteur a question. How can I intervene? 

How do I contact technical support while connected to the event? 

What can I do if I have technical problems? 

Is there a minimum distance to maintain (from the speakers) for participants who want to hear the translation from their devices?  

What happens if someone calls me while I’m listening to the audio stream?  

Does the app close if I send a message or start browsing the internet while listening to the audio? 

Is it possible to collect feedback from attendees via the app?

 

 

How do the participants come into contact with Rafiky? 

– electronically: by sending an email to all participants a few days before the event
– informing the participants about the organization of the event (Rafiky platform, languages, etc) at the time
of registration 

Rafiky even provides email templates, PPT materials and flyers in all languages ​​to ensure complete communication for all attendees.

 

I started the event, but the volume is too low. How can I do? 

In case of low volume, please the participant to check the output volume from the computer peripherals. 

 

I signed in to the event, but I don’t hear anything. How can I solve? 

Increase the volume slider to the right of the “Original” box by dragging it outwards. If the problem persists, please refresh the page with the button at the top right.  

 

Microphone and webcam are not working. How can I do? 

You can select your microphone and webcam devices via the gear button at the top right.

  

What do i do if i can’t hear the translation? 

You have to choose the translation in the language you prefer from the drop-down menu by clicking on the “INTERPRETING” button at the top. We also remind you that through the sliders it is possible to decide to listen to the translation and / or the original language.

 

I would like to ask the rapporteur a question. How can I intervene? 

We remind all the kind participants that you can deposit your questions by mentioning the speaker in the dedicated section, selecting Chat, clicking on “To” and pressing on Questions & Answers.

 

How do I contact technical support while connected to the event? 

In case of technical problems, please write to technical support via chat, selecting Chat, pressing “To” and then selecting the “Technical Support” section.

 

 What can I do if I have technical problems?

In case of technical problems, we recommend that you refresh the page by clicking on the penultimate button on the right in the upper panel “Refresh Page”.

  

Is there a minimum distance to maintain (from the speakers) for participants who want to hear the translation from their devices? 

Listeners can be as far from the stage as the Wi-Fi connection reaches. They can move freely, go to the parking lot, while still listening to the translation via wifi or using mobile data (3G / 4G / LTE).

 

What happens if someone calls me while I’m listening to the audio stream? 

From the moment the call is answered, streaming is paused. At the end of the call, you can safely return to the app and continue listening to the audio. This also applies to WhatsApp, Viber and similar calls.

  

Does the app close if I send a message or start browsing the internet while listening to the audio? 

No, the Rafiky app remains active. You can conveniently listen to the event using other applications in your mobile. 

 

What if some attendees don’t have mobile devices? 

Through our call option it will be possible to use any phone to connect to the stream. Two-way headphone splitters can connect two sets of headphones to one device.

  

Is it possible to collect feedback from attendees via the app? 

Yes. By default, the app asks attendees for reviews and comments about Rafiky. It is also possible to create customized questions.

 

 

Revolutionize your event with Rafiky!