Rafiky FAQ

Participants

How do participants come into contact with Rafiky?

I started the event, but the volume is too low. How can I do?

I logged into the event, but I don't hear anything. How can I solve?

My microphone and webcam are not working. What do I have to do?

How do I do if I can't hear the translation?

I would like to ask the rapporteur a question. How do I intervene?

How do I contact technical support while logged in at the event?

How many language options can the app support at the same time?

What can I do if I have technical problems?

There is a minimum distance to be maintained (from the speakers) for i participants who want to hear the translation from their own devices?

What if someone calls me while I'm listening to the stream audio?

The app closes if I send a message or start browsing Internet while I am listening to audio?

Is it possible to collect feedback from participants through the app?

How do attendees come into contact with Rafiky?

– electronically: by sending an email to all the few participants days before the event

– informing the participants about the organization of the event (Rafiky platform, languages, etc) upon registration

Rafiky even provides email templates, PPT materials, and flyers in all languages ​​to ensure complete communication to all the participants.

I started the event, but the volume is too low. How can I do?

In case of low volume, please check the participant output volume output from computer peripherals. .

I logged into the event, but I don't hear anything. How can I solve?

Increase the volume slider to the right of the "Original" Box dragging it out. If the problem persists please refresh the page with the button at the top right.

My microphone and webcam are not working. How can I do?

You can select your own microphone and webcam devices using the gear button in the upper right corner.

What do I do if I can't hear the translation?

You have to choose the translation into the language you prefer from drop-down menu, by clicking on the "INTERPRETING" button at the top. We also remind you that using the sliders it is possible to decide to listen to the translation and/or the original language.

I would like to ask the rapporteur a question. How do I intervene?

We remind all the kind participants that you can deposit the own questions by mentioning the speaker in the dedicated section, selecting Chat, clicking on “To” and pressing on Questions & Answers..

How do I contact technical support while logged in at the event?

Please, in case of technical problems, write to support technician via chat, selecting Chat, pressing on "To" and then selecting the “Technical Support” section.

What can I do if I encounter technical problems?

In case of technical problems, we recommend that you refresh the page pressing on the penultimate key on the right in the upper panel “Refresh Page”.

There is a minimum distance to be maintained (from the speakers) for i participants who want to hear the translation from their own devices?

Listeners can be as far from the stage as far get the Wi-Fi connection. They can move freely, go at the parking lot, while still listening to the translation via wifi or using mobile data (3G / 4G / LTE).